David Leggett
UX Impact Through Systems Thinking & Strategic Delivery
About me
I’m a UX design leader specializing in system-level design and the integration of AI into enterprise workflows. My work focuses on aligning human insight with intelligent systems to accelerate delivery, improve clarity, and reduce design debt across complex organizations. I’ve led multi-team initiatives at Citi, RBC, SVB, Capco, and Guidewire — shaping design strategies that turn abstract complexity into tangible progress.
Shaping UX at organizations such as ...
Led 7 design projects across 3 teams in Citi’s enterprise design organization, setting strategy and producing a reusable Design Environment framework that introduced AI-enhanced user workflows and accelerated delivery across initiatives.
Established UX strategy for the Client Onboarding program and organized SVB’s first live client usability test on a production environment, creating a foundation for evidence-driven design across future product initiatives.
Led several UX projects and drove design operations initiatives at RBC Clear, helping to mature operations and building a reusable component library that enhanced alignment, speed, and quality across digital products.
Guided cross-functional design efforts at Capco, translating complex business requirements into interactive prototypes that aligned stakeholders and optimized delivery outcomes.
Initiated Guidewire’s data visualization strategy, led accessibility modernization and evolved the company’s component library to establish a more cohesive and scalable design foundation.
Studies
Design Environments: Test and deliver faster with strategic interactive artifacts
Test and deliver faster with strategic interactive artifacts.
Advancing research and creating value in Silicon Valley Bank’s Client Onboarding portal
Creating value through research based design in Silicon Valley Bank’s Client Onboarding portal.
Project Leadership: From research project to client proposals at Guidewire Software
Creating Alignment, Confidence, and Consistency
Coming Soon ...
Shift Left: Establishing a design-forward culture in Citi’s Compliance team
Establishing a design-forward culture in Citi’s Compliance team
Articles & Special Mentions
3 Ways 'Jobs-To-Be-Done' Improves Application Development
How JTBD can be used to enhance product innovation by uncovering customer motivations.
A Voice for Design in Insurance
How Guidewire's design team leverages user-centric design to enhance trust, efficiency, and satisfaction in insurance products.
Miro: How Guidewire Made Collaboration Central to Customer & Employee Experience
The tools Guidewire uses to enhance collaboration, improve user experience, and streamline the design process.
Contact me
David Leggett
Contact
UX Impact Through Systems Thinking & Strategic Delivery
About me
I’m a UX design leader specializing in system-level design and the integration of AI into enterprise workflows. My work focuses on aligning human insight with intelligent systems to accelerate delivery, improve clarity, and reduce design debt across complex organizations. I’ve led multi-team initiatives at Citi, RBC, SVB, Capco, and Guidewire — shaping design strategies that turn abstract complexity into tangible progress.
Shaping UX at organizations such as ...
Led 7 design projects across 3 teams in Citi’s enterprise design organization, setting strategy and producing a reusable Design Environment framework that introduced AI-enhanced user workflows and accelerated delivery across initiatives.
Established UX strategy for the Client Onboarding program and organized SVB’s first live client usability test on a production environment, creating a foundation for evidence-driven design across future product initiatives.
Led several UX projects and drove design operations initiatives at RBC Clear, helping to mature operations and building a reusable component library that enhanced alignment, speed, and quality across digital products.
Guided cross-functional design efforts at Capco, translating complex business requirements into interactive prototypes that aligned stakeholders and optimized delivery outcomes.
Initiated Guidewire’s data visualization strategy, led accessibility modernization and evolved the company’s component library to establish a more cohesive and scalable design foundation.
Studies
Design Environments
Test and deliver faster with strategic interactive artifacts.
Enhancing UX through User Research
Creating value through research based design in Silicon Valley Bank’s Client Onboarding portal.
Project Leadership
Creating Alignment, Confidence, and Consistency
Coming Soon ...
Shift Left
Establishing a design-forward culture in Citi’s Compliance team.
Articles & Special Mentions
3 Ways 'Jobs-To-Be-Done' Improves Application Development
How JTBD can be used to enhance product innovation by uncovering customer motivations.
A Voice for Design in Insurance
How Guidewire's design team leverages user-centric design to enhance trust, efficiency, and satisfaction in insurance products.
Miro: How Guidewire Made Collaboration Central to Customer & Employee Experience
The tools Guidewire uses to enhance collaboration, improve user experience, and streamline the design process.
Contact me